Shipping & returns
Our policies, in full.
Refund policy
Our money-back guarantee
We want you to be happy with every HERBAIRE product. If a product isn't right for you, contact us within the guarantee window for that product and we will refund your order in full. You do not need to send the product back.
| Product | Guarantee window (from delivery) |
|---|---|
| Daily Lift | 60 days |
| Daily Restore | 60 days |
| Glutathione Daily | 30 days |
| GlyNAC Daily | 30 days |
| Daily Flow | 30 days |
| Soursop Bitters and Soursop Bitters Sachets | 30 days |
How to request a refund
Email support@herbaire.com or use our contact page with your order number. A real person replies to every message. Refunds go back to your original payment method, usually within 5 to 10 business days of approval depending on your bank.
Pre-orders
Some products are sold on pre-order. You can cancel a pre-order for a full refund any time before it ships. If we cannot ship within 30 days of your order, we will email you before then with a new date and the choice to cancel for a full refund.
Damaged or wrong items
If your order arrives damaged or you received the wrong item, email us within 30 days of delivery with your order number and a photo, and we will send a replacement or a full refund, your choice.
Shipping policy
Where we ship
We ship to addresses in the United States.
Processing
In-stock orders leave our warehouse within 1 to 2 business days.
Delivery
Most orders arrive in 3 to 5 business days after shipping. Rates and estimated delivery dates are shown at checkout before you pay.
Pre-orders
Products marked "Pre-order" ship from our first production batch. We ship within 30 days of your order, or we email you before then with a new date and the choice to cancel for a full refund. If your order contains both pre-order and in-stock items, we ship everything together when the pre-order item is ready. If you would rather receive the in-stock items first, email us and we will split the order.
Tracking
You get a tracking link by email as soon as your order ships.
Lost or late packages
If tracking has not updated for 7 days, email support@herbaire.com and we will replace or refund the order.